Getting started with shelf.

shelf. shows shoppers what’s in stock at nearby stores in real time. This guide shows how to connect your point-of-sale system and manage the connection. Quick questions? See the frequently asked questions below, or our full FAQ for retailers.

Option 1: Install from shelf.

  1. Go to the setup page and pick your point-of-sale system from the list.
  2. Agree to the terms, then click Authorize & connect.
  3. Log in to your POS when it asks, and approve the access.
  4. You’re brought back to shelf. automatically.
  5. Set a password and confirm your store’s name and address. If you already have a shelf. account, you’ll go straight to your dashboard.

Shopify logins: after step 2 you’ll see a short explainer screen first — same result, just one extra screen in between.

If your POS asks for an access token instead of a login, the steps are shown on screen.

Option 2: Install from your POS’s app marketplace

Available on the Shopify App Store, Clover App Market, Wix App Market, and BigCommerce App Marketplace.

  1. Find shelf. in the marketplace and click Install (or Add app).
  2. Approve the read-only access it asks for.
  3. Finish setting up your shelf. account:
    • Shopify and Clover: you’re brought to shelf. to set a password and confirm your store’s name and address. If you closed that tab, use the link in the welcome email we send.
    • BigCommerce: click the button in your BigCommerce control panel to open shelf. and finish setting up.
    • Wix: open the welcome email we send to the contact address on your Wix site (check spam if you don’t see it) and use its link.
  4. Set a password and confirm your store’s name and address. You’re then in your dashboard.

What happens after you connect

shelf. reads your store name, locations, products, and current stock, then keeps everything up to date automatically. Every physical location syncs with its own stock (PayPal Zettle supports one location).

What we access — and what we don’t

shelf. only asks for read-only access to your store’s name and locations, product names, images, and categories, and current inventory counts. We can’t see your costs, margins, sales history, or customer data. See our Privacy Policy for details.

Managing your connection

In your dashboard’s Settings tab you can sync manually, hide a location from shoppers, or disconnect your POS. Disconnecting removes your store from shoppers’ view but keeps your shelf. account.

To add a team member, invite them from the Team tab. They get their own login with the access level you choose.

Uninstalling

Disconnect from your dashboard’s Settings tab, or remove the app in your POS. Your inventory stops syncing and your locations stop showing to shoppers right away. Your shelf. account stays, so reconnecting later picks up where you left off.

Frequently asked

More questions? See the full shelf. FAQ.

I have multiple store locations — will they all show up?

Yes, every physical location shows with its own stock. The exception is PayPal Zettle, which supports a single location.

Can I connect more than one store to the same account?

Each store you connect gets its own shelf. account, tied to the email you set up with.

How fast does inventory update?

Changes in your POS show up on shelf. automatically as they happen.

Support

Questions or issues with your connection — hello@shopshelfapp.com or graham@shopshelfapp.com